Account information, transaction IDs, & any particular error messages seen while playing are all included in this. It can greatly speed up the resolution process to provide this information up front. Also, having welcome rummya courteous and understanding manner when interacting with customer service agents can promote a more fruitful conversation. It makes sense that players would become irritated when they encounter problems, but having a respectful conversation can produce better results. When they feel valued and respected by the player, representatives are more inclined to go above and beyond. Customer service received positive feedback.
